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You’re on the United States website. Choose your country or region to see location-specific content
A multicurrency account is a type of demand deposit account that allows you to send, hold and receive various currencies in one place. Transfer money between your local currency and other currency accounts 24/7.
Our award-winning security systems keep your money safe so you can spend with confidence.
If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can reimburse you.
Every transaction is encrypted using our advanced encryption technology.
Tangible items that are sold and sent with proof of delivery to buyers worldwide. Be upfront about all the details of the item, specifically defects, condition and abnormalities. Also supply an accurate delivery estimate.
Most Paywicks transactions are covered as long as they follow these requirements.
However, there are instances where Seller Protection doesn’t apply:
Claims, chargebacks, or reversals filed because the item is significantly different from how it was described (e.g. you described an item as “new,” but sent a used one).
Intangible purchases like services, and items that are digitally delivered, including software and media.
Stored value items such as gift cards and pre-paid cards.
Items picked up locally or in person.
Instances where you receive multiple payments for an item.
Claims settled directly with merchant or marketplace.
All prohibited items.
Inability to demonstrate proof of shipment or delivery.
Donations, Mass Payments and personal payments.
If an order doesn't arrive or match the description, we'll reimburse the full cost of eligible purchases and paid delivery costs (where applicable).
When a buyer requests a chargeback or payment reversal from their credit card company, Paywicks may need to refund the amount to the buyer, so they're happy. We put a hold on the funds in the seller's account until the issue is resolved. We're involved at every step of the process and will keep everyone informed.
Currently, you must be 16 or older to get a Paywicks card. We're hoping to lower this in the future!
Buy or sell across borders in your currency. We can process 200+ currencies from countries and markets and convert them for your convenience. Money is so well-travelled.
It's really easy! Just download the Paywicks app on either iOS or Android, sign up in just a few minutes and you're done.
Try our multi-currency accounts for free. Manage multiple currencies in one seamless app. Need to convert back? Not a problem – do just that at a real exchange rate.
We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.
If you are sent an unauthorised payment – for example, from a hacked account – or a buyer claims they didn't receive their item, our Seller Protection policy covers you for the full amount of the payment on eligible sales.
To be eligible for Seller Protection, you need to provide us with two types of evidence: digital or physical proof that the item was sent by the seller, and proof that the item was delivered by the delivery company.
Become a verified seller to help give buyers additional peace of mind and attract more customers.
We provide full support to help resolve any buyer disputes or fraudulent payments. You must respond to our requests for information as outlined in our communications to you. You send the item to the delivery address listed on the Transaction Details page.
Disputes happen. But sorting them out doesn’t have to be stressful or take forever…
Yes! We fully support both Apple Pay and Google Pay.
If you’re an existing customer, the fastest way to contact us is via the Paywicks app. Log into your app, tap the more icon at the bottom right corner, tap ‘Settings icon’ in the top right corner and then ‘Help Center.
If it’s not urgent, send us a message - type and send your query and our team will respond as soon as possible
Alternatively, you can tap the Contact Us after tapping on the ‘Settings icon’ and send us an email. When you do, someone from the team will get back to you.
Paying with our app means you don’t have to handle cash or credit cards when you pay. Open the Paywicks app, pay—and go. Simple.
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